Medallion Psych

My name is Susan Walker-Matthews, PhD owner of the independent practice, Medallion Psych.  I have been licensed in WV since 1998, I maintain a Health Service Psychologist Credential, and I have a PsyPact Interstate Telehealth Compact license allowing me to provide telehealth services across the country to other PsyPact states. My goal is to help you fully understand your symptoms and their affect on you so you can learn new skills to decrease distress, and to prevent recurrence in the future. I will schedule your first appointment quickly, prioritize your time, and work efficiently. You can expect to work hard, but you will have the support you need to help you reach your full potential.

My office is private, professional, and welcoming. I am discretely located with minimal signage, free off-street parking, and my main therapy room has a separate exit to reduce contact between clients in the waiting area. For highly recognizable clientele, I take measures to further ensure discretion based on your unique needs.

I am currently accepting adults and older teens. I treat a variety of symptoms including: anxiety, panic, depression, self-injury, suicidal thoughts, medical illness, transgender issues and transitioning, difficulty with adjustment to life changes, and grief/loss. If I cannot provide the services you need, I will help you find the best possible referral in your area.

I am excited to welcome Jess Luzier, PhD, ABPP, CEDS-C who will be providing additional services at Medallion Psych. Dr. Luzier is a board-certified Child and Adolescent Clinical Psychologist (American Board of Professional Psychology) and a Certified Eating Disorder Specialist and Consultant (International Association of Eating Disorder Professionals). Having graduated in 2010 with her doctorate degree, she has served West Virginia and surrounding areas ever since. She was named a Healthcare Hero for West Virginia in 2023. She is a member of the National Register of Health Service Psychologists, licensed in West Virginia and a member of the PSYPACT interstate telehealth compact. 

Dr. Luzier specializes in working with children and teens ages 11 through 19. She has advanced clinical skills for youth who are struggling with eating disorders or emotional dysregulation. Dr. Luzier uses research-supported psychotherapy techniques, including dialectical behavior therapy, family based therapy, and cognitive behavior therapy. 

Dr. Luzier will serve clients on Fridays beginning September 2026. Please call for an appointment.

Phone: 681-205-2431 
Fax: 681-205-2434

1206 Virginia St, East; Suite 103
Charleston, WV 25301  

• Intake Appointment              –           $220.00
• Follow-Up Appointment       –          $160.00

• Insurance

Medallion does not bill insurance directly and I am an “out of  network” provider. When you call for your appointment, we will discuss how you can submit our detailed receipts along with your insurance company’s claim forms for reimbursement.  Medallion does accept UMR/PEIA discounted rates.

Medicare and Medicaid recipients will not be able to submit their receipts for reimbursement because I have chosen to “Opt Out” of Medicare.

• Why a “Fee for Service” Practice is Better for Everyone

1.  By using the fee for service model, I can see fewer clients.  This means you will be scheduled more quickly, you can return on a schedule that fits your needs, you will be seen on time, and I can respond to phone calls and emergencies promptly.

2.  Therapeutic decisions such as length of time in treatment, frequency of sessions, and the focus of sessions will be decided by you, not your insurance company.

3.  Clients are motivated to come on time, work hard, and finish therapy quickly. My goal is for you to no longer need my services.

4. Because I don’t bill insurance companies, I don’t have to inflate my rates to maximize insurance contracts. You may also choose to not submit your information to your insurance company for reimbursement if you prefer increased privacy.

The office of Medallion Psychological Associates is located at 1206 Virginia Street, East in downtown Charleston, WV. The building is the third on your left after the Brooks Street intersection. 

From The West (Teays Valley, Hurricane, Cross Lanes, St. Albans): Take I-64 East to exit 58 B, Virginia Street. Merge right onto Virginia Street (which is one-way). You will continue on Virginia street approximately one mile to Brooks Street. Turn Left onto Brooks and immediately turn Right into the 1st alley. Medallion is in the third building on your right labelled “1206 Virginia St., East”. I have designated parking spaces for your convenience. The office is on the first floor, last office on the right.

From The North (Sissonville): Take I-77 South to exit 100, Leon Sullivan Way. Stay left at the fork to remain on Leon Sullivan and continue straight until you reach Virginia Street. Turn left onto Virginia Street and go one block to Brooks Street. Turn Left onto Brooks and immediately turn Right into the 1st alley. Medallion is in the third building on your right labelled “1206 Virginia St., East”. I have designated parking spaces for your convenience. The office is on the first floor, last office on the right.

From The East (Beckley): Take I-64 West /I-77 North to exit 100, Leon Sullivan Way. Stay left at the fork to remain on Leon Sullivan and continue straight until you reach Virginia Street. Turn left onto Virginia Street and go one block to Brooks Street. Turn Left onto Brooks and immediately turn Right into the 1st alley. Medallion is in the third building on your right labelled “1206 Virginia St., East”. I have designated parking spaces for your convenience. The office is on the first floor, last office on the right.

Medallion Psych Good Faith Estimate Notice

You have the right to receive a “Good Faith Estimate”explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you    choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-633-4227.

American Psychological Association

Association for Behavioral and Cognitive Therapies     

National Institute of Mental Health

The National Resource on ADHD

Self-Injury

Suicide Prevention